Business Information Worker

Certificate of Achievement (COA)

The Business Information Worker Certificate is implemented as part of a statewide effort to standardize ICT-related California Community College offerings and thereby make it easier for employers to identify qualified workers. The goal of this Certificate is to prepare students for entry-level office and administrative support in the following areas: basic oral and written business communications; basic computer application skills, including beginning Excel and Word; the fundamentals of computer systems; and critical thinking and problem solving.


Upon completion of this program, the student will be able to:

  • demonstrate keyboarding proficiency typing with a minimum of 35 wpm.
  • describe how a computer works including identification of the various hardware components.
  • design, diagram, and construct simple file and folder path structures on local storage device or network storage areas.
  • demonstrate an understanding of different file types.
  • create, save, and access files and folders using local software, and illustrate an understanding in using file management utilities.
  • create, save, and access files in the Cloud, using a Content Management Systems (CMS), and cloud applications and storage areas.
  • construct and modify solutions for personal, educational, or business needs applying use of office workplace computer applications.
  • construct projects efficiently generating solutions using various workplace computer applications and shortcuts.
  • demonstrate the use of electronic mail (e-mail), using attachments and uploading and downloading files and folders, including extracting data.
  • demonstrate the mechanics and use of word processing software to organize and present data in a multi-column, multi-page newsletter format including banners, borders, tables, text effects and embedded graphics.
  • demonstrate appropriate pagination and word processing features to apply a formal (MLA/APA/Chicago) style of documentation in the creation of a multi-section research paper or report with Table of Contents, Index, and Bibliography.
  • choose appropriate Excel tools such as pivot tables, pivot charts, and templates to workbooks for data analysis.
  • analyze business situations and determine appropriate methods to deliver negative and positive messages.
  • analyze trends in technologies and evaluate their effects on organizational data analysis.
  • create audience centric business documents to enhance readability.

Certificate of Achievement

The Certificate of Achievement may be obtained by completion of the required program with grades of “C” or better or equivalent.

Candidates for degree/certificate must initiate a petition with the Admission and Records Office or apply online.