Student Grievance Process

The informal complaint process and grievance process provide students at Sacramento City College with the opportunity to address concerns that they may have with staff or faculty members or with other students.

If a student feels that he or she has been adversely affected by the actions of a member of the campus community, she or he is encouraged to address the matter within ten days of the occurrence. This should be done initially with the member of the campus community involved or with that individual’s supervisor. If the meeting with the staff member, student, or immediate supervisor does not resolve the concern, the student may file a formal grievance within ten days of the occurrence in Student Services 105.

The LRCCD Regulations addressing the student grievance process are contained in R-2412 including:

  • 2.1 A student believing to have been adversely affected by an act of an instructor, administrator or other staff of the college must make a reasonable, good-faith attempt to resolve the matter within ten (10) days of the alleged act. This should be done on an informal basis by discussing the matter either with the staff member involved or with the staff member’s immediate supervisor.
  • 2.2 If the meeting with the staff member or with the immediate supervisor is not successful in resolving the problem within ten (10) days, the student may file a formal grievance.

Grievances relating to grades are subject to Education Code, section 76224(a) which reads:

  • “When grades are given for any course of instruction taught in a community college district, the grade given to each student shall be the grade determined by the instructor of the course and the determination of the student’s grade by the instructor, in the absence of mistake, fraud, bad faith, or in competency, shall be final.”

Office Location

Office Hours

Monday – Friday: 8:00 AM – 4:30 PM

Office Staff

Steps to Filing a Grievance

  • Students must make a reasonable, good-faith attempt within TEN (10) days to discuss the problem with the staff member involved or with his/her immediate supervisor. Failure to do so within the prescribed period of time will constitute a waiver of any right to pursue the matter further.
  • If the complaint is not resolved within TEN (10) days by the immediate supervisor and the staff member involved, the student may then file a formal grievance, within FIVE (5) days of completing the informal procedure, and not later than 25 days from the date of the alleged wrongful act.
  • The student must submit a Grievance Form to the Dean of Campus Interventions. The grievance must contain a specific statement of the alleged act of wrong-doing, the name of the person against whom the grievance is filed, the names of any witnesses, and the nature of the relief sought by the grievant (not to include the imposition of disciplinary action on an employee). Failure to file the completed grievance form within the above-specified time period shall constitute a waiver of any right to further proceedings.
  • Within TEN (10) days of the receipt of the grievance, the Dean of Campus Interventions will determine whether the issue is grievable under the policies and regulations of the Los Rios Community College District, at which time, if the issue is grievable, a hearing will be scheduled. If it’s not grievable, the Dean will notify the student in writing that the grievance has been rejected and state the specific reason(s) for the rejection, or that the grievance was referred to the designated hearing officer. At this time, the person(s) against whom the grievance is filed shall be notified of the status of the grievance and shall be given a copy of the formal grievance.
  • Within TEN (10) days from appointment, the Hearing Officer will schedule a hearing on the grievance. All parties shall be notified by the Hearing Officer of the time and day of the hearing. If the designated time and day are not convenient for the parties, a mutually agreeable time may be set.
  • The hearing will be conducted in accordance with the guidelines set forth in board policy.
  • The Hearing Officer shall deliver a written decision within TEN (10) days of the conclusion of the hearing to all parties to the grievance, with copies to the Dean and Vice President for Student Services, the college President and the Vice-Chancellor responsible for Student Services.
  • Either party to the grievance may appeal the Hearing Officer’s decision to the Vice President for Student Services within FIVE (5) days. Such appeal must be submitted in writing and state specifically the grounds for appeal.
  • Within TEN (10) days after receiving the appeal documents, the Vice President for Student Services will inform all parties to the grievance and the appropriate personnel in the District Office, in writing, of the decision. The decision of the Vice President for Student Services will be final.

District Policies