User Policy

  1. 1. About this Policy

    The function of this policy is to make the resources of the library accessible while still maintaining the control necessary to ensure that these resources are available to all library patrons.

    Areas covered by this policy include:

    • the 2nd and 3rd floor of the LRC
    • Library services provided at the Davis and West Sacramento Centers.
  2. 2. Patron Groups
    1. 2.1 Employees (faculty, staff, managers): borrowing privileges extend from the date hired until employment is terminated.
    2. 2.2 Emeriti Association (EA) members: borrowing privileges are available to EA members in good standing upon presentation of official EA identification.
    3. 2.3 Students: Borrowing privileges are in effect for the duration of the registration period.
      1. 2.3.1 Students must be currently enrolled in at least one class.
      2. 2.3.2 Students must present their Student Access Card.
      3. 2.3.3 Borrowing privileges may be extended for currently registered students to borrow up to two books and two videos during Winter and Summer recesses.
    4. 2.4 Community: Members of the community may purchase a non-transferable Special Borrowers Card for $30 per year that allows them to borrow from the Sacramento City College circulating book collection (for limits, see 3.2 below). This card does not include other access privileges such as remote database access, intercampus borrowing, and interlibrary loan.
      1. 2.4.1 SCC alumni may purchase a Special Borrowers Card at a discounted rate of $15 per year. Alumni must bring an unofficial transcript showing certificate, AA, or AS degree status, along with current photo identification.
    5. 2.5 The library reserves the right to suspend a patron’s borrowing privileges. Causes for this action may include, but are not limited to: overdue books, unpaid fines, unpaid lost item(s), failure to return reserve books on time, and inappropriate behavior, as described in sections 5 and 9 below.
  3. 3. Circulation Services
    1. 3.1 Patrons as defined in Section 2 above may check out circulating or reserve items held by Sacramento City College, request circulating books from other Los Rios campuses, place holds on circulating items currently checked out , renew items they have checked out, and access the online databases from remote locations.
    2. 3.2 Books & DVDs: Students and Employees may borrow up to seven (7) general circulation items and two (2) reserve items at any one time. EA members may check out up to three (3) general circulation items at any one time. Special Borrowers may check out up to three (3) general circulation items from Sacramento City College’s book collection at any one time.
      1. 3.2.1 Reference: The reference collection is located on the second floor of the LRC. The items in this collection are for library use only.
      2. 3.2.2 Reserve: The reserve collection is located behind the circulation desk on the second floor of the LRC. This collection consists of textbooks and other materials made available by instructors for students’ use. Some of the materials are for library use only and may not leave the building.
      3. 3.2.3 Circulating books: The general circulating collection is located on the third floor of the LRC. Display books, new books, and popular reading are on the 2nd floor. Juvenile and easy reading books, and oversize books are shelved separately. These books circulate for three (3) weeks unless otherwise designated.
      4. 3.2.4 DVDs: Circulating DVDs are shelved on the second floor of the LRC. Reserve DVDs are located behind the circulation desk.
      5. 3.2.5 Renewals and Returns
        1. 3.2.5.1 Renewals: Students and staff may renew circulating items at the circulation desk or online using My Library Record. Items may be renewed once online, provided there are no holds. Additional renewals can be made at the circulation desk at the discretion of staff.
        2. 3.2.5.2 Returns: Items may be returned in the book drops at the second floor circulation desk or in either of the two book bins located in the front and rear of the LRC. When the library is open, reserve materials must be returned at the second floor circulation desk. Failure to follow this provision may result in late fees.
      6. 3.2.6 Fines and holds: A patron may lose borrowing privileges if fines and fees exceed $4.99, and a hold may be placed on a patron record for fines or fees of $5.00 or more. A hold may affect a student’s ability to register, request transcripts or use library resources. Special Borrowers whose fines exceed $5.00 will lose borrowing privileges until fines are paid. See Appendix A for the fine schedule.
      7. 3.2.7 Fines appeal process: The Library regulates fines according to defined standards. Borrowers may appeal fines or charges they feel have been inappropriately applied or if there are mitigating circumstances. See Appendix B for the appeals process.
    3. 3.3 Print periodicals: The library subscribes to print magazines, journals, and newspapers. Periodicals are for use in the library only.
    4. 3.4 Electronic databases: The library subscribes to research databases containing articles from magazines, journals, and newspapers, as well as encyclopedias, ebooks, reports, and audio-visual media. Remote access to these resources is available to current students, employees, and EA members.
    5. 3.5 Intercampus borrowing, patron holds and Interlibrary Loan:
      1. 3.5.1 Intercampus borrowing: Students and employees may request that circulating items from another Los Rios library be sent to SCC or one of its outreach centers. Requests are made online using the Request button in OneSearch. Staff contacts the patron via email when the item arrives and holds the item for five (5) days. Items in Reserve, Reference, and select other collections may not be requested.
      2. 3.5.2 Holds: Students and employees may place a hold on any currently checked out requestable item. Patrons receive an email from the library system when the item is returned, and must pick up the item within five business (5) days. Items are not held over breaks.
      3. 3.5.3 Interlibrary Loan (ILL) is a service that borrows books and acquires journal articles that the Sacramento City College Library and other colleges in the Los Rios District do not own.
        1. 3.5.3.1 The library will not borrow on ILL: materials owned by Los Rios Libraries, textbooks for current classes, whole issues or volumes of journals, software and CD-ROMs, rare and fragile books, and reference books.
        2. 3.5.3.2 Materials requested through ILL cannot be put on reserve.
        3. 3.5.3.3 Materials requested should be for academic use. Items of personal, non-academic interest should be requested via public libraries.
        4. 3.5.3.4 No more than three requests by a given patron may be requested in the same week.
        5. 3.5.3.5 A librarian may contact the patron to clarify the request before processing it.
        6. 3.5.3.6 ILL items must be returned to the location where they were checked out.
        7. 3.5.3.7 Periodical articles are normally sent via scanning and will be forwarded to a student, faculty or staff email. Library staff will notify patrons via email when their materials arrive. To check on the status of a request, please contact the Circulation Desk.
        8. 3.5.3.8 Requests are placed with libraries throughout the country, so it can take a week or more to complete a loan. Patrons will be notified if the loan cannot be filled.
        9. 3.5.3.9 Loaned materials will be held for one week after the first notification, then returned to the lending library.
        10. 3.5.3.10 ILL is generally free for SCC faculty, staff, and currently registered students. If the loan will require the patron to pay a fee, the patron will be notified in advance..
        11. 3.5.3.11 To renew an item, patrons must contact the Circulation Desk at least one week before the original due date. Renewals are granted by the lending library, which may decline the request.
        12. 3.5.3.12 All ILL materials are subject to recall by the lending library. Patrons must return materials immediately when a recall notice is received from Circulation.
        13. 3.5.3.13 ILL items are subject to normal SCC Library late fees. In addition, the patron must pay for any charges that the lending library imposes if an item is lost, damaged, or late.
    6. 3.6 Special Collections: This room is located on the third floor and contains archival material preserving the history of Sacramento City College. Use of these materials is subject to a separate Special Collections policy. Patrons must make an appointment to use Special Collections.
  4. 4. Computer Services
    1. 4.1 Internet access is intended to provide information resources that support student success.
      1. 4.1.1 To maintain an atmosphere that supports learning, academic freedom and asset management, Library users are responsible for using electronic resources in an effective, ethical and lawful manner.
      2. 4.1.2 The Library does not censor access to materials nor protect patrons from information they may find offensive or inaccurate.
    2. 4.2 Library Computers (second floor of the LRC, public area)
      1. 4.2.1 Library computers are available on a first-come, first-serve basis to current Los Rios students, faculty, and staff. Priority is given to those engaged in academic activities.
      2. 4.2.2 Community users may request a guest pass at the library Research Help Desk during non-peak times when their use will not come at the expense of Los Rios students. Librarians at the Research Help Desk will inform interested community users of the current process for obtaining a guest pass. Community users may be asked to log off after one hour or when student access is needed.
      3. 4.2.3 Recreational use of Library computers is discouraged. Patrons playing games, watching videos for pleasure or otherwise using recreational websites or applications may be asked to leave their computers.
      4. 4.2.4 Several computers on the second and third floor are provided for students to search the library’s physical collection via OneSearch. These computers do not provide broad Internet access.
    3. 4.3 Computers for Persons with Disabilities. Dedicated computer stations for the exclusive use of people with disabilities are provided on the second floor of the library. Priority at these stations is given to users with disabilities in this order (Los Rios students have priority over community members in all situations):
      1. 4.3.1 Those who require the adaptive software or hardware for academic purposes;
      2. 4.3.2 Those who require the adaptive software or hardware for non-academic activities;
      3. 4.3.3 Those who do not require the adaptive software or hardware.
  5. 5. Acceptable & Unethical Use of Computer Resources
    1. 5.1 Acceptable and ethical use includes but is not limited to:
      • Academic research using library databases or Internet resources.
      • Course-related e-mail.
      • Use of web-based course materials such as Canvas or other educational resources.
      • Use of specialized software loaded by SCC staff.
    2. 5.2 Unethical and Inappropriate Use includes but is not limited to:
      1. 5.2.1 Partial list of violations from the Los Rios Statement of Rights and Responsibilities
        • Sharing user accounts (such as passwords), whether by using someone else’s account or allowing others to use yours (Sec. 1.2);
        • Transmitting unsolicited information which contains obscene, indecent, lewd or lascivious material or other material which explicitly or implicitly refers to sexual conduct (Sec. 1.8.1);
        • Transmitting unsolicited information which contains profane language or panders to bigotry, sexism, or other forms of discrimination (Sec. 1.8.2);
        • Violating any laws or participating in the commission or furtherance of any crime or other unlawful or improper purpose (Sec. 1.8.9);
        • Using computer facilities for work done on behalf of a commercial firm (Sec. 1.8.12);
        • Unplugging or reconfiguring computer equipment to make it unusable or difficult to use (Sec. 1.8.15);
        • Displaying sexually explicit or sexually harassing images or text in a public computer facility or location that can potentially be in view of other individuals (Sec. 1.8.18).
      2. 5.2.2 Partial list of violations from SCC Student Standard of Conduct
        • Obstruction or disruption of the learning process of the college, including teaching, administration, and college activities;
        • Physical or threatening abuse of any person on college-owned or controlled property, or at any college-sponsored or supervised activity;
        • Disorderly, lewd, obscene, or indecent conduct or expression on college-owned or controlled property or at college sponsored or supervised activities;
        • Willful disturbance at any college meeting;
        • Gambling;
        • All library property and material must be checked out before being taken from the Library. Library fines must be paid in full before grades or transcripts are released. A hold will be placed on your record until all library obligations are addressed;
        • Any person on college-owned property or at college-sponsored or supervised activities who engages in disruptive behavior is subject to disciplinary and legal actions by the President of the college or his or her designee(s).
    3. 5.3 Enforcement of Computer Policy:
      1. 5.3.1 Unacceptable or unethical use of computers or networks will be met with a warning and reminder of the policy. If unacceptable use continues, the user will lose computer privileges for the day and their name may be sent to the Student Disciplinary Office.
      2. 5.3.2 Staff has the right to remove a patron from the Library and call Campus Police if the patron exhibits disruptive behavior as outlined in this policy, the Student Standard of Conduct, or Los Rios District policies and regulations.
      3. 5.3.3 Library staff reserves the right to terminate a computer session at any time.
  6. 6.Supervision of Children and Unattended Children
    1. 6.1 The use of Library computers is limited to a) currently enrolled Los Rios students or b) community users over the age of 16. The LRC provides unfiltered Internet access and some Internet materials are inappropriate for children.
    2. 6.2 Children under the age of 13 must be directly supervised by a parent or adult guardian while in the Library. Children behaving in a disruptive or distracting manner may be asked to leave. There is no area in the Library designed for children’s use and unattended children are vulnerable. Library staff cannot assume responsibility for the safety of children who are in the building without adult supervision. Library staff may contact Campus Police if a child appears to be left unattended in any area of the Library.
    3. 6.3 Children aged 13 to 17 who are not SCC students are considered community users and must abide by rules stated in this policy.
  7. 7. Noise
    1. 7.1 The third floor of the LRC is for silent, individual study. No talking is permitted.
    2. 7.2 Patrons must silence phones and electronic devices when they move beyond the first floor lobby (tiled area) so as not to disturb others. Patrons talking on phones or over the Internet (VOIP) may be asked to move to the first-floor lobby.
    3. 7.3 Amplified sound (e.g. listening to music or other audio using computer speakers or speakerphone) is not permitted. Patrons wishing to listen to audio must use headphones.
    4. 7.4 Patrons should not speak loudly, sing, play musical instruments, or otherwise emit sounds at a volume likely to disrupt the learning environment.
  8. 8. Food and Drink
    1. 8.1 On the second and third floor of the LRC, food and drink are allowed, with the following restrictions:
      1. 8.1.1 No food is allowed at any Library computers.
      2. 8.1.2 Food should not disrupt the learning environment; hot food that can be smelled by others is not allowed.
    2. 8.2 Patrons asked by a staff member to remove food or drink that is in an inappropriate container or location, or that falls outside of the guideline in 8.1.2, must do so promptly. Failure to comply with a request by the faculty or staff is a violation of this policy.
  9. 9. Inappropriate Behavior
    1. 9.1 Inappropriate behavior in the Library may result in disciplinary measures.
    2. 9.2 Examples of inappropriate behavior include but are not limited to:
      • Smoking or using tobacco products, including electronic smoking devices;
      • Use or possession of alcohol or controlled substances;
      • Using abusive, loud, or obscene language in the Library;
      • Obstruction or disruption that hinders use of the Library;
      • Throwing books or other objects;
      • Harassing, bullying or threatening Library users or staff;
      • Assault (verbal, physical, sexual);
      • Removing or attempting to remove Library materials or property without checking them out or without authorization;
      • Mutilating Library materials by marking, underlining, removing pages, removing binding, removing electronic anti-theft devices, or in any way injuring or defacing materials;
      • Removing items from service desks without permission;
      • Improperly using equipment in the Library, for example, computers, copiers, etc.;
      • Concealing Library materials in the Library for exclusive use of an individual or group;
      • Vandalism of Library property;
      • Theft of another person’s property;
      • Voyeurism or exhibitionism;
      • Bathing in restrooms;
      • Sexual behavior;
      • Engaging in any illegal activities;
      • Using radios, audio players, or other personal listening equipment at a level that can be heard by others.
      • Attending to personal hygiene in public areas (e.g. trimming or painting nails, etc.)
    3. 9.3 Patrons who do not comply with Library policy or fail to cooperate with Library staff may be asked to leave the premises. The staff may summon Campus Police if a patron exhibits disruptive behavior as outlined in this policy, the Student Standard of Conduct, or the Los Rios District policies and regulations.
    4. 9.4 Patrons can submit a Comments and Concerns form, available in the Learning Resources Division Office, to address issues of concern in the Library. The Dean reviews the form and contact the patron.

Appendix A – Library Fines

Fines shall be collected for overdue materials at the following rates:
Item typeOverdue fines and feesMaximum fines and fees
General Collection$.50 per day per item$20
1-week videos$.50 per day per itemReplacement cost, plus $10.00 non-refundable processing fee. (Video replacement can cost up to $300.00 per item).
2-hour books$1.00 per hour per item$50 or replacement cost (whichever is greater)
1-day books, 3-day books, 1-week books$1.00 per day per item$50 or replacement cost (whichever is greater)

Lost items

A non-refundable processing fee of $10 will be added to the replacement cost of each lost item. The library reserves the right to revise the charges for out-of-print or more expensive items. Patrons may also be given the choice of replacing the lost item or supplying the librarian with a similar title (subject to the approval of a librarian that selects in that subject area). This option does not apply to reserve books.

Damaged items

A non-refundable processing fee of $10 will be charged if the item has had library tags or sticker removed. The replacement cost will be charged if, in the judgment of library staff, the item is so damaged that it has to be replaced.

Notices

As materials become overdue, a notice will be generated and emailed to the patron. A total of three notices may be sent until the book is returned and/or fines paid. After five (5) weeks the third notice will be sent, the item will be considered lost and it will be subject to the full replacement cost. At the end of each semester, holds will be placed on student records showing fines of $5.00 or more. Such holds affect registration, transcripts, and use of library materials.

Special Borrowers

Emeriti Association members, alumnae, and community borrowers whose fines exceed $5.00 will lose borrowing privileges until fines are paid.

Students with Library/Registration Holds

Students who have holds placed on their accounts have the following options:

  1. Pay the fine in full. In this case the hold will be removed.
  2. Pay a specified percentage of the fine and sign a promissory note for the remainder. In this case the hold will be removed for 24 hours to allow registration, etc. and then replaced until amount is paid in full.
  3. Challenge the fine. In this case a student fills out a Fines Appeal Form. The appeal will be forwarded to the Appeals Committee for consideration. If the student’s appeal is rejected, they can make a further appeal to the Dean of Learning Resources.

Appendix B – Fines Appeal Process

Request a Fines Appeal Form from the Circulation Desk, fill it out with the details of your appeal, and attach supporting documents. The Appeals Committee will review your appeal and send a letter with their decision. If your appeal is denied, your academic and library record will be blocked until you pay your fines. The Appeals Committee Decision is final.

You will need:

  1. Clear and valid evidence that the material was returned on time; or
  2. Clear and valid evidence that you were unable to renew or return items because of circumstances beyond your control.

Fines and fees will NOT be waived for the following reasons (Note: this is not an inclusive list):

  1. Ignorance of due dates.
  2. Late or non-receipt of the courtesy overdue notices.
  3. Failure to notify the library of an address change.
  4. Failure to notify the library of a lost or stolen card.
  5. You lent the material to someone else and she/he returned it late or failed to return it.
  6. You returned reserve items in the outside drop boxes.
  7. You returned the material via the US Mail and it was received late or failed to arrive.
  8. You did not use the item(s) or did not find the item(s) useful.
  9. Unsupported claims that verbal or online renewals were made but not recorded.

Claims of Illness, bereavement, and similar circumstances

Each library card holder is responsible for returning or renewing all books borrowed on their card by their due dates. When items have not been returned on time due to illness, bereavement, or similar circumstances, the library may reduce the fine amount.

If you are submitting an appeal based on such circumstances, you must provide supporting documentation. The dates on supporting documentation must correspond to the late period for the items in question.